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Product support

Find an answer.
Ask for help.

Check the product guide, or send us the steps that led to the issue. Include what you expected to happen and what happened instead.

Softwexa Portal ProScope, evaluation and support detailsWexaFlow Integration ControlScope, evaluation and support detailsField Service & MaintenanceScope, evaluation and support detailsIndigo Workspace ProScope, evaluation and support detailsIndustrial Operations ProScope, evaluation and support detailsClient 360 StudioScope, evaluation and support detailsWexaSQLScope, evaluation and support detailsWexaFlowScope, evaluation and support detailsLawyer PortalScope, evaluation and support detailsLoadSmartScope, evaluation and support detailsCoachZiScope, evaluation and support detailsDomainOps StudioScope, evaluation and support details

Before opening a ticket

Find a relevant guide.

Choose a product and the area affected. These suggestions point to the current documentation; they do not diagnose an issue or claim a fix for your version.

Help us understand the issue

A request with
a clear starting point.

  • Product and relevant version or deployment.
  • The steps leading to the issue and the affected workflow.
  • Expected behaviour and the actual result.
  • A safe description of any error message.

Do not include passwords, tokens, production records or sensitive customer data. Access to an environment and any production change are agreed separately.

[email protected]

Support scope and response arrangements follow your agreement.

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Submit a support request

Tell us what you need. Your receipt will confirm where the request was recorded.

Please leave out passwords, access tokens and sensitive customer or production data.

Prefer email? [email protected]

Your request receipt

Track your request.

Use the request ID and private receipt key shown after submitting a request. Keep the key private. When CRM recording is confirmed, this check shows the ticket number and its current status. Personal details and support messages stay private.

For follow-up details, email [email protected] and include your ticket number. Keep the private receipt key out of your email.