CUSTOMER FILL-IN SCOPE TEMPLATE
This is a proposal aid, not a completed customer engagement, approved fee, delivery date or SLA.

Offering ID: monthly-maintenance-support
Engagement owner: [customer role/team]
Softwexa delivery owner: [to be agreed]
Environment and versions: [to be confirmed]
Access permitted: [exact accounts, interfaces and read/write boundary]
Data classification and retention: [to be agreed; never include secrets here]
Commercial proposal / approved price: [separate agreement]
Time window and milestones: [to be agreed]

APPROVED SERVICE ALLOWANCE
Supported deployment and versions: [list]
Hours per month: [requires customer approval]
Service window and time zone: [requires customer approval]
Contact channels and escalation owner: [agreed]
Response target / SLA if any: [separate explicit agreement; none presumed]
New development versus maintenance boundary: [agreed]

SCHEDULED WORK
Updates and compatibility review: [scope and approval]
Backup schedule, retention and evidence: [scope]
Restore-check environment and success criteria: [isolated agreed scope]
Change/release approval owner: [role]

MONTHLY REPORT
Work item / authorized hours / actual hours / evidence / remaining issue: [fill in]
Update/backup/restore-check outcome and limitations: [record]
Next approved actions: [list]
Excluded: unlimited work, automatic production changes and unapproved 24/7/uptime/security guarantees.

ACCEPTANCE AND HANDOVER
Representative normal path: [record and expected outcome]
Failure/correction path: [record and expected outcome]
Evidence location: [private agreed repository]
Customer acceptance owner: [role]
Unresolved limitations: [list]
Production release/activation authorization: [separate explicit decision]
Support and recovery owner: [role]